Shipping policy

Shipping Policy

Thank you for shopping at Pro-Age Pty Ltd. This Shipping Policy outlines our shipping practices and procedures. By placing an order with us, you agree to the following terms:

1. Order Processing Time

1.1. Processing Time: Orders are typically processed and shipped within 1-2 business days, excluding weekends and holidays. During peak seasons or promotional events, processing times may be slightly longer.

1.2. Order Confirmation: Upon placing your order, you will receive an email confirmation with your order details. Please review this confirmation email promptly and notify us immediately of any discrepancies.

2. Shipping Methods and Rates

2.1. Shipping Methods: We offer several shipping options depending on your location and the size of your order. Available shipping methods may include standard shipping, expedited shipping, and international shipping.

2.2. Shipping Rates: Shipping rates are calculated based on the weight of your order, destination, and selected shipping method. You will see the shipping cost during checkout before completing your purchase.

3. Delivery Estimates

3.1. Domestic Orders: For orders shipped within [Country], delivery typically takes 3-7 business days after processing, depending on the destination.

3.2. International Orders: International shipping times vary by destination and shipping method. Please allow 7-21 business days for delivery after processing.

3.3. Delays: While we make every effort to ensure timely delivery, we are not responsible for delays caused by carrier issues, customs clearance, or other factors beyond our control.

4. Tracking Your Order

4.1. Tracking Information: Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can track your order using the provided tracking number on our website or through the carrier's website.

5. Shipping Restrictions

5.1. Restricted Locations: We currently ship to addresses within [Country] and select international destinations. We do not ship to PO boxes, APO/FPO addresses, or certain remote areas.

5.2. Customs and Duties: International orders may be subject to customs fees, import duties, taxes, or other charges imposed by the destination country. These charges are the responsibility of the recipient and are not included in the order total or shipping cost.

6. Order Issues and Returns

6.1. Address Issues: It is your responsibility to provide accurate shipping information. We are not liable for orders lost due to incorrect or incomplete address information provided by the customer.

6.2. Lost or Damaged Packages: If your order is lost or damaged during transit, please contact us immediately. We will work with the carrier to resolve the issue and, if necessary, initiate a replacement or refund.

7. Contact Us

If you have any questions about our Shipping Policy, please contact us at:

Email: support@pro-age.com.au
Phone: 0400 471 229
Address: 30 Sunnyside Drive Susan River QLD 4655

Thank you for shopping with Pro-Age Pty Ltd. We strive to provide you with excellent service and ensure your order arrives safely and on time.