Terms and Conditions

Welcome to Pro-Age Pty Ltd. These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to comply with these terms. Please read them carefully.

1. Consultations & Bookings
1.1. Consultations: We recommend a consultation prior to booking any appointment if you have any unanswered questions from the intake forms.
1.2. Bookings: Appointments can be made online with a Booking Deposit of 20%. Receipt of your booking deposit confirms that you have read, understood, and agreed to our Terms and Conditions regarding our cancellation policy.
1.3. Reminders: A text message reminder will be sent to you 48 hours prior to your appointment. Rescheduling or cancellations must be done in writing 48 hours prior to your appointment as per our cancellation policy.
1.4. Medical Conditions: Inform us of any medical conditions or allergies before your appointment.

2. Deposits & Pricing
2.1. Deposit: A booking deposit of 20% is required at the time of scheduling your appointment. The remaining fees are due on the day of the procedure unless a client has a subscription or utilizes Zip Pay/Afterpay.
2.2. Pricing: Prices include GST, are subject to change without prior notice, and are correct at the time of publishing.

3. Treatment Journeys
3.1. Redemption: All treatment journey inclusions must be redeemed within one year or they expire.
3.2. Offers: Offers shown are exclusive promotions and are not valid with any other offer, discount, or voucher. They are non-redeemable for cash or products and are non-transferable.
3.3. Cancellation: Members may cancel at any time by submitting the request in writing and giving 30 days' notice.

4. Promotional Giveaways
4.1. Expiration: All promotional giveaways have a 30-day expiry and may be gifted if desired but cannot be exchanged for another treatment/product or cash.

5. Discounts and Reward Coupons
5.1. Usage: Only one discount or reward coupon can be utilized per treatment. Discounts and coupons cannot be used on specials, only on full-priced items. They cannot be used in conjunction with memberships.

6. Cancellations & Non-Attendance
6.1. Refunds: Booking Deposit refunds will only be issued if more than 48 hours written cancellation notice is received and are subject to a $10 admin fee.
6.2. Forfeiture: Clients who do not attend or cancel with less than 48 hours notice will forfeit their full Booking Deposit.

7. Arrival
7.1. Punctuality: Please arrive on time for your appointment. If you are more than 15 minutes late, the procedure may be cancelled, you will lose your deposit, and a new deposit will be required upon rescheduling.

8. Right to Refuse Treatment
We reserve the right to refuse treatment for:
- Undisclosed skin conditions
- Being under the influence of drugs or alcohol
- Any behavior that might compromise safety or disrupt other clients.

9. Refund Policy
Procedural outcomes vary due to aftercare, skin type, and other factors. We cannot guarantee results and therefore have a no refund policy. Adjustments will be made where necessary to achieve the desired outcome.

10. Minors & Companions
10.1. Minors: Children and minors are not permitted in the studio during treatments.
10.2. Companions: Companions or drivers are not permitted in the studio during consultations or procedures.

11. Terms and Conditions for Product Review - Get a Free Product!
11.1. Eligibility: Participants must reside in a country where Pro-Age Skincare products are available.
11.2. Promotion Details: Participants will receive one free product of the same type for each unique product reviewed.
11.3. Review Guidelines: Reviews must be honest, genuine, and based on personal experience.
11.4. Redemption: Reviews must be submitted through the Pro-Age website to receive the free product.
11.5. Limitations: Participants may receive only one free product per unique product type reviewed.
11.6. Data Protection: Personal information will be handled in accordance with Pro-Age Skincare Privacy Policy.
11.7. Modification and Termination: Pro-Age Skincare reserves the right to modify, suspend, or terminate the promotion at any time.
11.8. Governing Law: These terms are governed by the laws of QLD Australia.

12. Use of Our Website
12.1. Eligibility: You must be at least 18 years old to use our website and services.
12.2. Account Registration: You are responsible for maintaining the confidentiality of your account credentials.
12.3. Acceptable Use: You agree not to use our website for any unlawful purpose.

13. Orders and Payments
13.1. Product Availability: All orders are subject to product availability.
13.2. Pricing: Prices are subject to change without notice.
13.3. Payment: Payment is processed through secure third-party payment processors.

14. Intellectual Property
14.1. Ownership: All content on our website is owned by or licensed to us.
14.2. Use of Content: Content is for personal, non-commercial use only.

15. Privacy
Our Privacy Policy governs the collection, use, and disclosure of your personal information.

16. Disclaimer of Warranties
16.1. Use at Your Own Risk: Your use of our website and services is at your sole risk.
16.2. No Warranty: We do not warrant that our website will be uninterrupted, secure, or error-free.

17. Limitation of Liability
17.1. Exclusion of Damages: We are not liable for any damages arising from your use of our website or services.

18. Indemnification
You agree to indemnify and hold harmless Pro-Age Pty Ltd from any claims arising from your use of our website or services.

19. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting.

20. Governing Law and Jurisdiction
These terms are governed by the laws of QLD. Disputes shall be resolved in the courts of QLD.

21. Contact Us
For any questions about these Terms and Conditions, please contact us at:
- Email: support@pro-age.com.au
- Phone: 0400471229
- Address: 30 Sunnyside Drive, Susan River QLD 4655

Thank you for reading our Terms and Conditions. We appreciate your business and hope you enjoy using Pro-Age Pty Ltd.