Pro-Age Skincare Shipping Policy

At Pro-Age Pty Ltd, we are committed to ensuring your satisfaction with our skincare products. If you are not entirely satisfied with your purchase, we are here to help.

Return Policy

1. Eligibility for Returns:
- Products must be returned within 30 days of the purchase date.
- Items must be unused, unopened, and in their original packaging.
- Proof of purchase (receipt or order confirmation) is required for all returns.

2. Non-Returnable Items:
- Gift cards
- Products marked as final sale
- Opened or used items

How to Return

1. Contact Us:
- Email our customer service team at [customer service email] with your order number and reason for return.
- Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.

2. Prepare Your Return:
- Pack the item securely in its original packaging.
- Include the proof of purchase and RMA number inside the package.

3. Ship Your Return:
- Ship the package to the address provided by our customer service team.
- Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

Refund Policy

1. Inspection and Processing:
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- If your return is approved, we will process your refund to the original method of payment within 7-10 business days.

2. Refunds:
- Refunds will be issued for the purchase price of the item(s), excluding original shipping costs.
- You will receive a confirmation email once your refund has been processed.

Exchanges

We do not offer direct exchanges. If you need a different product, please return the original item and place a new order.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order. We will arrange for a replacement or refund at no additional cost to you.

Shipping Policy

1. Processing Time:
- Orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

2. Shipping Rates and Delivery Estimates:
- Shipping charges for your order will be calculated and displayed at checkout.
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1-2 business days

3. Shipment Confirmation and Order Tracking:
- You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

4. Customs, Duties, and Taxes:
- Pro-Age Pty Ltd is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages:
- Pro-Age Pty Ltd is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
- Please save all packaging materials and damaged goods before filing a claim.

Contact Us

If you have any questions about our return and refund policy, please contact us at:

Email: support@pro-age.com.au
Phone: 0400471229
Address: 30 Sunnyside Drive, Susan River QLD 4655

Thank you for choosing Pro-Age Skincare. We appreciate your business and are dedicated to providing you with the best possible experience.