Privacy Policy for Pro-Age Studio & Pro-Age Skincare
At Pro-Age Studio and Pro-Age Skincare, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you interact with our website, purchase our products, book treatments, or engage with us in any way.
1. Who We Are
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Pro-Age Studio provides holistic skin and beauty treatments tailored to support our clients' wellness and pro-ageing journey.
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Pro-Age Skincare is a results-driven cosmeceutical skincare range designed to help clients look and feel their best at every age.
Our website provides information about our services and products, allows online bookings and product purchases, and offers educational resources to our community.
2. What Information We Collect
We may collect the following types of personal information:
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Contact details: name, phone number, email, address
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Billing and payment information: for product purchases or treatment bookings
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Skin and health-related information: to personalise treatments or recommend suitable products
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Social media handles or testimonials (with your permission)
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Technical data: IP address, browser type, time zone, and pages visited on our website
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Marketing preferences
3. How We Collect Your Information
Your information is collected when you:
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Visit our website or make a purchase
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Book a treatment or consultation
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Subscribe to our newsletter or enter a promotion
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Complete an online form or skin consultation questionnaire
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Interact with us via email, phone, or social media
4. How We Use Your Information
We use your information to:
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Provide and personalise our treatments and product recommendations
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Fulfil orders and deliver products
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Process payments securely
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Send you appointment reminders, updates, and newsletters
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Respond to your questions and provide customer support
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Improve our website and services
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Comply with legal obligations
5. How We Store and Protect Your Information
Your personal data is stored securely using trusted platforms. We take appropriate steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure.
We use SSL (Secure Socket Layer) encryption on our website to protect sensitive information during transmission.
6. Third-Party Services
We may share your information with trusted third parties only when necessary, including:
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Payment gateways (e.g. Stripe, PayPal)
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Booking and email marketing platforms
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Delivery and logistics providers
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Professional advisors and legal representatives (if required by law)
These services comply with Australian privacy regulations and are only given the information they need to perform their function.
7. Cookies and Analytics
We use cookies to:
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Improve your website experience
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Analyse site traffic and trends
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Save your preferences
You can choose to disable cookies through your browser settings. However, this may affect your experience on our website.
8. Your Rights and Choices
You have the right to:
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Access the personal information we hold about you
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Request corrections or updates
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Opt-out of marketing communications at any time
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Request deletion of your personal data (subject to legal and business requirements)
To exercise any of these rights, please contact us at: support@pro-age.com.au
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. We encourage you to review this page periodically.
10. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Pro-Age Studio & Pro-Age Skincare
30 Sunnyside Drive Susan River QLD 4655
📧 support@pro-age.com.au
📞 0400 471 229